Subscription policy

OVERVIEW

This Subscription Policy forms an integral part of the Terms of Service of Pudu Ria Florist Trading (Southern) Sdn Bhd (Company Registration No. 201801036755 (1298785-M)) (“we”, “us”, or “our”). By purchasing, enrolling in, or maintaining a recurring floral subscription tier through prflorist.com.sg (the “Site”), you (“the customer”, “the subscriber”) explicitly agree to be bound by the operational frameworks, billing schedules, and cancellation parameters set forth below.

 

SECTION 1 - AUTOMATIC RENEWAL, BILLING & FAILARES

• Automatic Renewal Framework: All floral subscription tiers are structured as automatically renewing contracts. Subscriptions will recur continuously based on your designated frequency selection (Weekly, Bi-Weekly, or Monthly) until formally paused, modified, or terminated by the customer in accordance with Section 3 of this policy.
  
• Billing Execution: Your authorized payment method on file will be automatically charged on the scheduled renewal date itself.
  
• Pre-Billing Notifications: An automated Upcoming Order Reminder email will be dispatched to your registered email account twelve (12) hours prior to the execution of your subscription renewal charge. It remains the sole responsibility of the customer to utilize this window to ensure billing readiness and delivery address accuracy.
  
• Failed Transaction & Suspension Protocol: In the event that a recurring transaction fails on the renewal date, our e-commerce system will automatically execute three (3) redemption attempts over three (3) consecutive days. If all three transaction attempts fail, your subscription status will be immediately transitioned to "Suspended." Customers may update their payment coordinates and reactivate billing at any time through their Account Portal.
  
• Price Modifications: We reserve the right to adjust subscription pricing tiers. Active subscribers will be served with a formal email notification at least thirty (30) days prior to the implementation of any structural price adjustments.
  

 

SECTION 2 - FIXED COMMITMENT CONTRACTS (THE GRAND IMPRESSION)

• Mandatory Minimum Term: Enrollment in our Commitment Plan requires a strict, legally binding minimum duration of twelve (12) successfully completed deliveries.
  
• Promotional Premiums: The premium signature vase dispatched alongside your initial delivery is an outright gift associated with your contractual fulfillment commitment.
  
• Early Termination Restriction: Commitment Plans are non-refundable and strictly prohibited from early cancellation or liquidation prior to the fulfillment of the full 12-delivery cycle. If a payment failure triggers an account suspension under Section 1, the contractual timeline will be paused and extended until all twelve (12) delivery obligations have been fully met and processed.
  

 

SECTION 3 - MODIFICATIONS, PAUSES AND CUT-OFF DEADLINES

• Standard Plan Versatility: For flexible, non-commitment ("Pay-On-The-Go") subscription models, customers retain the right to skip specific deliveries, temporarily pause accounts, or alter frequency modes via their personal Account Portal.
  
• Cut-Off Deadlines: To ensure operational viability, all account alterations—including delivery routing adjustments, shipment skips, or account pauses—must be fully processed in your Account Portal at least three (3) business days prior to the next scheduled delivery window. Requests submitted outside this processing window will be applied strictly to the subsequent billing and delivery cycle.
  

 

SECTION 4 - LOGISTICS, ROUTING & BORDER CONTROLS

• Fulfillment Operations: Local truck delivery routing covers designated zones across Johor (Malaysia) and Singapore during standard commercial hours. Due to transit variables and cross-border customs clearances, precise arrival timelines cannot be guaranteed. Automated delivery notifications will be dispatched when orders are in transit.
  
• Unattended Drop-Off Liability: Fresh floral products are highly perishable organic commodities. If a recipient is absent during delivery, the courier will leave items at a designated guard house, reception desk, or doorstep as guided by user instructions. Pudu Ria Southern disclaims all liability for the theft, structural damage, or rapid degradation of items left unattended or exposed to direct sunlight.
  
• International Biosecurity Restrictions (Singapore): In compliance with international cross-border phytosanitary regulations, live potted plants are strictly barred from delivery routing into Singapore. Singapore subscription configurations are exclusively restricted to fresh-cut flowers only.
  
• Public Holiday Adjustments: Unless otherwise altered by official corporate broadcasts, if an automated delivery date coincides with an official public holiday, fulfillment will automatically route to the next available business delivery day.
  

 

SECTION 5 - SEASONALITY & REPLACEMENT POLICIES

• Designer’s Choice Clause: Every subscription fulfillment represents a unique "Designer’s Choice" arrangement constructed using seasonal flowers procured fresh from wholesale markets.
  
• Aesthetic Deviations: Photographic assets on our Site serve strictly as creative inspiration. Actual weekly deliveries will vary dynamically based on market availability, crop yields, and the creative discretion of our florists.
  
• Defect Reporting Protocol: If a subscription delivery arrives in exceptionally poor condition, a formal claim must be filed via our official WhatsApp channel (+60 14-331 1033) within twenty-four (24) hours of receipt. All submissions must include clear, well-lit digital photographic evidence of the alleged damage.
  
• Remediation Boundaries: Verified and approved quality claims will be resolved solely through equivalent product replacements in your subsequent delivery cycle or via online store credit. Due to the highly perishable nature of organic goods, cash refunds are explicitly unavailable.
  

 

SECTION 6 - STORE CREDIT VALIDITY

• Usage Framework: Store credit issued as a resolution or through marketing promotions must be applied exclusively at the checkout page of our online store. Credits are non-transferable and cannot be liquidated for cash.
  
• Promotional Cashback Lifespans: Store credit accumulated through promotional loyalty or cashback programs carries tiered validity constraints based on account classification:
  • B2C (Retail) Accounts: Cashback store credit expires exactly one (1) year from the date of credit issuance.
  • B2B (Wholesale) Accounts: Cashback store credit expires exactly six (6) months from the date of credit issuance.
  
• Resolution Credits: Store credits assigned as a result of order adjustments, cancellations, or verified fresh-product quality claims do not carry an expiration timeline.
  

 

SECTION 7 - TERMINATION & CANCELLATION PROTOCOLS

• Standard Account Cancellation: Standard "Pay-On-The-Go" plans can be terminated at any time after the initial delivery, provided the digital cancellation request is submitted via the Account Portal at least three (3) business days prior to the commencement of the next billing cycle.
  
• Commitment Account Cancellation: Cancellation rights for Commitment Plans are unlocked exclusively upon the successful completion of the 12th delivery. To prevent the contract from automatically renewing into a subsequent subscription block, the cancellation command must be executed before the billing cycle for the 13th delivery commences.
  

 

SECTION 8 - CONTACT INFORMATION

For administrative inquiries, technical assistance with your Account Portal, or manual billing updates, please contact our team via the following coordinates:

• Customer Care Line: +60 14-331 1033
  
• Corporate Email: hello@prflorist.com.sg