Frequently Asked Questions

You can provide special instructions in the order notes field in the cart page. These instructions will be communicated to our team for fulfillment.

Yes, we do! At Pudu Ria Southern, we have deep roots in wholesale, making us the perfect partner for high-volume requirements and corporate needs.
Corporate Services

• Office & Hotel Subscriptions: Keep your workspace vibrant with weekly or bi-weekly floral rotations tailored to your brand aesthetic.
• Corporate Gifting: From client appreciation bouquets to festive hampers for staff, we handle large-scale gifting with precision.
• Events & Workshops: We provide bulk stems for corporate events, grand openings, or private flower-arranging workshops for team building.

Bulk & Wholesale
If you are a professional florist, event planner, or business owner looking for bulk quantities of fresh flowers, foliage, or floral supplies, we offer competitive wholesale pricing.

How to Inquire
For bulk or corporate inquiries, please contact our dedicated team so we can provide a bespoke quote:

• WhatsApp: +60 16-836 1366
• Email: hello@prflorist.com.sg

Please provide your estimated quantity, delivery date, and location so we can give you an accurate proposal.

You’ll know your order is official as soon as you complete the checkout process:

• Instant Confirmation Screen: Once payment is successful, you will be redirected to a confirmation page on our website showing your unique Order Number (e.g., #PR1234).
• Email Receipt: You will automatically receive an Order Confirmation Email within a few minutes. This email contains your full order summary, delivery details, and a link to check your order status.

Haven't seen an email yet?

Check your "Junk" or "Promotions" folder—sometimes the best things in life get filtered! If you still don't see it, feel free to reach out to our team at +60 16-836 1366 and we’ll verify it for you.

We accept a variety of secure payment methods to make your checkout as smooth as possible, whether you are shopping from Malaysia, Singapore, or abroad:

• Credit & Debit Cards: We accept all major cards (Visa, Mastercard, etc.).
• FPX: Secure online banking for Malaysian accounts.
• DuitNow: The standard for quick mobile transfers in Malaysia.
• PayNow: Available for our Singaporean customers for seamless, instant payments.

All transactions are processed through encrypted gateways, ensuring your financial details remain private and protected. Simply select your preferred method during the final step of the checkout process.

Absolutely. You can add your message in the "Gift Message" section during checkout. If you leave this blank, we will include the sender's name on the card so the recipient knows who to thank!

Once your order is dispatched, you will receive a confirmation via email or WhatsApp with your tracking details.

Still have questions? WhatsApp us: +60 16-836 1366
Email us: hello@prflorist.com.sg

We are open 7 days a week!

Because we work with fresh, perishable items, same-day orders are processed immediately. We are unable to cancel or change orders that are already in process, en route, or delivered. If your order has not yet been processed, please call us immediately at +60 16-836 1366 to request a change.

Yes. All payments are processed through secure, encrypted gateways. We do not store your credit card information on our servers.

Absolutely! For local deliveries (Johor/Singapore), you can select your desired delivery date at checkout. Please note that for international shipping of floral supplies, we are unable to guarantee a specific arrival date due to customs processing.

Singapore and International customers should always choose the "Shipping" option. The "Local Delivery" option is exclusively for our customers within Johor.

We provide fresh flower delivery to covered postcodes within Johor and Singapore. Please note that we do not ship live plants to Singapore due to agricultural regulations. For our floral supplies and accessories, we offer worldwide shipping.

If something isn't right with your delivery, we want to fix it as quickly as possible. Since we deal with perishable items, time is of the essence.

1. Report the Issue Immediately
Please contact our customer service team within 24 hours of receiving your order.

• WhatsApp/Call: +60 16-836 1366
• Email: hello@prflorist.com.sg

2. Provide Photos
To help us understand what went wrong (and to improve our service), please send us a clear photo of:

• The flowers/products you received.
• The packaging/box (especially if it arrived damaged).
• The delivery note or order number.

3. Our Resolution Process
Once we’ve reviewed the photos and details:

• Damaged Items: If the flowers arrived in poor condition due to transit or quality issues, we will arrange for a replacement or provide in-store credit for your next purchase.
• Missing Items: If part of your order is missing, we will either arrange an immediate redelivery or provide a refund for the missing portion.

A Note on Freshness: > Please keep in mind that flowers are a product of nature. Some blooms may arrive in "bud" form (closed) so that they last longer in your home. If your flowers look a bit thirsty after their journey, give the stems a fresh trim and place them in water—they usually "perk up" within a few hours!

Yes, but timing is critical. Here is how we handle address changes:

• Before Dispatch: If your order hasn't left our store yet, we will do our best to update the address for you. Please contact us immediately via WhatsApp or Call at +60 16-836 1366.
• During Transit: We are unable to change the delivery address once the driver is already on the way to the recipient.
• Re-delivery Fees: If a change of address or a reschedule is required after a delivery attempt has been made, an additional re-delivery fee (equal to the original shipping cost) will be charged.

Pro-tip: Double-check your postcode at checkout! Our delivery schedules are tied to specific zones, and a postcode error can lead to delays or extra fees.

Once your order is on its way, we make it easy to stay updated:

• Confirmation Email: As soon as your order is dispatched, you will receive an email containing your tracking number and a link to our carrier’s tracking portal.
• Account Dashboard: If you created an account on https://prflorist.com.sg, you can log in at any time to view your order history and the current status of your delivery.

Please Note: For international shipping of floral supplies, tracking information may take 24–48 hours to update once the package reaches the international sorting hub.
If you haven't received your tracking details or have concerns about your delivery progress, feel free to WhatsApp us at +60 16-836 1366 with your Order Number (e.g., #1234).

n some cases, our delivery team may contact the recipient to ensure they are available to accept the flowers. However, we do not typically call ahead of time to avoid spoiling the surprise unless it is necessary for access.

Our delivery schedules are strictly tied to specific zones. If a mismatched postcode is used to obtain a specific date, we may not be able to deliver on that day. We will contact you to rearrange for the closest available shipping date to your actual address.

For the Johor Bahru (JB) area, the cut-off time is 3:00 PM. Orders placed after 3:00 PM will be scheduled for the next business day or your preferred future date.

Yes, delivery fees apply to most orders and are calculated based on your specific location and the size of your purchase.
How it works:

• Postcode Pricing: Our delivery rates are strictly tied to your postcode. You can see the exact fee for your area during the checkout process or by using the Postcode Validator on the cart page.
• Singapore Orders: For our Singapore customers, please ensure you select the "Shipping" option at checkout to see the correct cross-border rates.
• Re-delivery Fees: If an initial delivery attempt is unsuccessful (e.g., the recipient is not home or the address provided was incorrect), a re-delivery fee equal to the original shipping cost will be charged for the second attempt.
• Subscription Perks: For our Flower Subscription members, delivery is typically included in the recurring plan price unless otherwise stated.

Pro-Tip: Make sure your postcode is 100% accurate! Our schedules are automated based on these zones, and a wrong postcode can result in delivery delays or additional fees.

You can verify coverage by using our Postcode Validator on the website. Simply enter your postcode at checkout or on the cart page to verify if your location is within our delivery zones.

Yes, we do! However, what we can ship depends on the product type and the destination:

• Fresh Flowers: We currently provide delivery to covered postcodes within Johor and Singapore. We do not offer international shipping for fresh flowers beyond these regions.
• Live Plants: We deliver plants within Johor only. Due to agricultural regulations, we do not ship live potted plants to Singapore or other international locations.
• Floral Supplies & Accessories: Good news! Our range of floristry tools, packaging, and accessories is available for worldwide shipping.

Important Note for International Orders:
For shipments outside of Malaysia, the recipient is considered the Importer of Record. This means any local import taxes, customs duties, or clearance fees charged by your country are the sole responsibility of the recipient.

If you're looking to send floral supplies abroad, you can check the shipping rates directly at checkout by selecting your country.

No, we are unable to deliver fresh flowers or plants to P.O. Box addresses.

We typically deliver between 8:00 AM and 6:00 PM. While we cannot guarantee a specific arrival time, our deliveries are generally categorized into morning and afternoon windows.

Since flowers are delicate, we strongly recommend ensuring someone is available to receive them. If no one is home, we may leave the items at a guardhouse or front desk. If a re-delivery is required, a fee equal to the original shipping cost will be charged. To keep your gift a surprise, we do not typically call ahead.

Choose a floral plan that fits your space, select your preferred frequency (Weekly, Bi-Weekly, or Monthly), and our florists will curate and deliver fresh, seasonal blooms directly to you.

Yes. To ensure your home or office space always has fresh flowers, subscriptions are set to renew automatically based on your chosen frequency.

By selecting the 6-month commitment plan for The Grand Impression, you receive a complimentary signature vase with your first delivery. This plan requires a mandatory six-month term, and early cancellation is not permitted.

This is our flexible, no-commitment plan. You pay per delivery and enjoy the freedom to modify, pause, or cancel your subscription at any time, provided you notify us at least 3 business days before the next renewal date.

Your payment method on file is charged on your renewal date. Following the charge, your delivery is scheduled for the next available delivery slot according to our delivery schedule.

Once your renewal is processed, an automated notification is sent to your email. Following this, our customer service team will make an effort to contact you to reconfirm your specific delivery date and time. Please ensure your contact information remains accessible.

If a payment fails, we will notify you by email and retry processing the payment over the next few days. You can also log in to your account portal to update your payment method directly.

Each delivery incurs a delivery fee according to your specific location. Please refer to our Delivery Info page to check our coverage areas and the respective delivery days, the delivery fee is shown at the checkout.

Absolutely. We deliver every single day of the week, including public holidays, so you never have to go without fresh flowers.

To keep things running smoothly, our schedule operates as follows:

• Johor Bahru Area: Daily delivery
• Singapore: Monday through Friday
• Other Johor Areas: Selected days (please refer to Delivery Info for your specific area's schedule)

Yes, you can easily update your address and contact info through your online account portal or by contacting our customer service team at least 3 business days prior to your next renewal date.

Absolutely. If you are traveling or simply want to take a break, you can log in to your account to skip an upcoming cycle or pause your subscription. Just ensure updates are made at least 3 business days before the next renewal date.

• Standard (Pay-As-You-Go) Plans: You can cancel at any time after the first delivery by logging in or reaching out to us 3 business days before the renewal date.
  
  
• Commitment Plans: Early cancellation is not permitted during the 6-month term. You may cancel only after the 6-month period has been fulfilled.

You can view our complete rules regarding accounts, changes, and quality guarantees by reading our Subscription Policy.

Here are your subscription plans presented clearly without a table, using a clean and scannable format for your customers.

1. The Home Essential
Designed specifically for intimate spaces like bedside tables or coffee tables.

• The Collection: A curated mix of seasonal "Daily Picks."
• Frequencies Available: Weekly, Bi-Weekly, or Monthly.

2. The Grand Impression
Designed as a statement piece for dining tables, foyer consoles, or office receptions.

• The Collection: Premium, long-stemmed varieties paired with lush foliage.
• Frequencies Available: Weekly, Bi-Weekly, or Monthly.

3. The Petite Elegance
Designed for dining tables, foyer consoles, or office receptions that require a low-maintenance, ready-to-display touch.

• The Collection: On-trend arrangements featuring fresh, seasonal favorites in a ready-to-display gift box.
• Maintenance: Built-in hydration keeps your blooms fresh with minimal care required.
• Frequencies Available: Weekly, Bi-Weekly, or Monthly.

If your lilies or peonies are staying as tight buds, they may need a little "nudge." Place them in lukewarm water in a bright (but not direct sun) room. The warmth and light will encourage the petals to unfurl. You can also very gently massage the base of a rose or peony to help it open.

Wilting is usually a sign of dehydration. If your flowers (like Hydrangeas) look thirsty, try the "Boiling Water Trick": snip the stems and place the bottom 1 inch in very hot water for 30 seconds before moving them back to room temperature water. This clears blockages in the stem instantly.

Yes! If the petals are still colorful but the head is drooping, you can pull them off and air-dry them on a paper towel. These make beautiful natural confetti or can be used for DIY potpourri.

We highly recommend using the Flower Food packets. These contain a precise mix of sugar (to nourish), acidifiers (to balance pH), and bleach (to kill bacteria). Avoid "home remedies" like aspirin or coins, as they are often ineffective compared to professional flower food.

Absolutely! Mixing creates beautiful textures. However, be wary of Daffodils and Hyacinths, as they secrete a sap that can be toxic to other flowers. If you want to mix them, let them sit in a separate vase of water for 24 hours before adding them to a mixed arrangement.

For most cut flowers, room temperature or lukewarm water is best. Lukewarm water is easier for the stems to absorb than ice-cold water. However, for bulb flowers like Tulips or Hyacinths, cooler water is preferred.

The secret to longevity is a clean environment.

• Clean your vase: Bacteria is the enemy of fresh flowers. Always use a vase scrubbed with soap and water.
• Change the water: Replace the water every 2 days to keep it clear and bacteria-free.
• Environment matters: Keep your flowers in a cool spot, away from direct sunlight, air-con vents, and ripening fruit (which releases ethylene gas that causes flowers to age faster).

If you are transporting flowers in the Malaysian heat, keep them in a water source (like a hydration pack or a bucket). Ensure they are in the coolest part of the car, never in the trunk. For events, mist the petals lightly with water (except for lilies and roses) to keep the humidity up.

Always use a sharp, clean pair of shears or a knife rather than kitchen scissors, which can crush the stem. Cut at a 45-degree angle under running water or while the stem is submerged. This increases the surface area for water absorption and prevents air bubbles from blocking the "veins" of the flower.

Lilies are the main culprits here. As soon as the lily opens, use a tissue to pinch off the pollen-coated anthers (the dangling bits in the center). If pollen does get on fabric, do not rub it! Use a piece of sticky tape to lift it off, or let it dry and brush it away gently with a soft brush.

If you want maximum "vase life," look for:

• Orchids: Known for their incredible endurance in tropical climates.
• Chrysanthemums: Can often last up to 2–3 weeks with proper care.
• Carnations: Very hardy and reliable.
• Anthuriums: Their waxy surface helps them retain moisture for a long time.

While thorns can be annoying, removing them aggressively can "wound" the stem and allow bacteria to enter. If you must remove them, use a professional thorn stripper or gently knick off only the very tips, being careful not to tear the "skin" of the stem.

Plants only need food when they are actively growing. Use a balanced, water-soluble fertilizer once a month during the growing season. Always apply fertilizer to damp soil—never dry—to avoid "burning" the sensitive roots.

Most flowering plants need more light and a fertilizer high in phosphorus to produce blooms. Ensure you are also "deadheading" (removing faded flowers) to signal to the plant that it should produce new ones.

The easiest method for most houseplants (like Pothos or Philodendrons) is water propagation. Cut a stem that has at least one "node," place it in a jar of clean water, and wait for roots to grow to about 2 inches long before planting in soil.

Yes, if you act fast. Remove the plant from its pot and inspect the roots. Healthy roots are firm and white; rotted roots are mushy and black. Trim away the rot, let the root ball air-dry for a few hours, and repot in fresh, dry soil.

Prevention is key. Wipe leaves regularly with a damp cloth to remove dust and hiding pests. If you spot "white fluff" (Mealybugs) or tiny webs (Spider Mites), isolate the plant and treat it with Neem Oil or a mild soapy water solution.

First, check the soil. Leaf drop is often a reaction to a sudden change—either a move to a new spot, a draft from an air-con, or a change in watering habits. If the leaves are yellow, it’s often overwatering; if they are crispy and brown, it’s likely underwatering or low humidity.

• Too much light: Leaves may look "bleached," develop crispy brown "burn" spots, or curl away from the window.
• Too little light: The plant becomes "leggy" (stretches toward the light), new leaves are smaller than old ones, or variegated plants (those with white/yellow patterns) turn solid green.

When you bring a new plant home from our studio, it may go into minor "shock." Place it in its permanent spot and avoid repotting or fertilizing for at least 2 weeks. This gives the plant time to adjust to your home's specific light and temperature.

There is no "one size fits all" schedule. Most indoor plants prefer to be watered only when the top 1–2 inches of soil feel dry to the touch. Use the "finger test": stick your finger into the soil—if it feels damp, wait a few days. Remember, it is much easier to save a thirsty plant than one that has rotted from overwatering.

Tropical plants love humidity (especially in air-conditioned Singapore homes). You can:

• Group plants together: They release moisture through their leaves, creating a micro-climate.
• Use a pebble tray: Place the pot on a tray filled with pebbles and water (ensure the pot sits on the pebbles, not in the water).
• Mist regularly: Use a spray bottle to lightly mist the leaves in the morning.

1. Choose a new pot that is only 1–2 inches wider than the current one.
2. Gently remove the plant, loosening the roots if they are circling the base.
3. Place a layer of fresh potting mix in the new pot, set the plant in, and fill the sides with soil.
4. Water thoroughly to settle the soil around the roots.

Yes! Pruning encourages bushier growth and removes dead weight. Use sharp, sterilized shears to cut just above a "node" (the bump where a leaf meets the stem). Always remove yellowing or dead leaves immediately to keep the plant’s energy focused on healthy growth.

Most plants are fine with tap water. However, sensitive plants (like Calatheas or Orchids) can be sensitive to chlorine. A simple trick is to fill your watering can and let it sit out overnight—this allows the chlorine to dissipate before you water.

If you see roots poking out of the drainage holes or the water runs straight through without soaking in, it’s time to repot. If you want to keep the plant the same size, you can gently trim the roots and refresh the soil in the same pot.

Yes. You can opt to store pickup from our Johor store. Please select the "Store Pickup" option during checkout and wait for our "Ready for Pickup" notification.

To maintain wholesale pricing, we require a minimum order value for each transaction. Please refer to your account dashboard for the current MOQ for fresh flowers versus floral supplies.

Once approved, you can place orders directly through our online portal. For large-scale event requirements or specific bulk varieties, you can also coordinate directly with your dedicated account manager via WhatsApp.

No. To protect our professional partners, wholesale pricing is hidden from the general public. You must be logged into an approved wholesale account with your registered email address to view wholesale rates.

Our team typically reviews and approves wholesale applications within 1–2 business days. You will receive an email confirmation once your account is active.

Yes. If you have a specific requirement for a high-level event, please contact us at least 14 days in advance. We will check availability with our global network of growers to secure your requested stems.

Yes. Our online portal reflects our current inventory. However, during peak seasons (Valentine's Day, Mother's Day), we recommend placing pre-orders early to guarantee availability.

Delivery fees are calculated based on your specific postcode and the volume of your order. You can view the exact shipping cost at the checkout screen before finalizing your purchase.

Wholesale accounts are reserved for industry professionals, including retail florists, event planners, and corporate gift businesses. A valid Business Registration (SSM in Malaysia or UEN in Singapore) is required for approval.

All initial orders are on a "pay-before-delivery" basis. Long-term partners with a consistent ordering history may apply for credit terms, subject to management approval.