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石竹,又称康乃馨,是石竹科的一个属,主要原产于欧洲和亚洲。它包含大约300种一年生植物、多年生植物和亚灌木。大多数物种都有简单、狭窄的叶子和丰富的花朵,有多种形状和颜色。康乃馨通常具有辛辣的香气和长时间的开花,使其成为花束和花园的完美选择。它们因其美丽、魅力、丁香般的香味和持久的清新而受到重视。

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Fresh-Cut Flower Care Tips

Learn more how to prep your flowers in our flower prep & care section.

Answers to most asked questions about fresh-cut flowers

Frequently Asked Questions

My flowers are in poor condition

As our flowers arrive in bud, is it expected for some stems to arrive looking droopy or squashed on arrival, but not too worry as they will perk up once popped in water. However if your flowers have arrived damaged or with any other quality concern please reach out to us with photos if possible and we will sort out for you immediately.

My flowers look droopy or sad

Don’t worry! We do send all our blooms dry so they will be thirsty when they arrive to you. Flowers and greenery use water to prop-up their stems, so if yours look droopy or sad, they’ll just need a trim, a 4-hours drink and to help them perk up agin. Watch our flower care tips that might help you.

My bouquet look different from the photo

Every stem is unique so sometimes colors vary or we'll need to use a substitution to give you the best bouquet! We try wherever possible to always send something similar or equivalent or an upgrade. We do send our blooms out in bud form, which means the bouquet may not look quite as expected upon arrive to you. Once the blooms have been trimmed, watered and arranged in a vase you will see that the buds start to bloom over the next few days. 

My flowers didn't last long

Most of our flowers would last for 7 days in low temperature room. Some may last up to 10 days with regular stem trims and water changes. But you’ll find that some stems naturally don’t last as long and will need taking out of your vase earlier. Blooms such as tulips and peonies are naturally have shorter vase life that last only around 5 days.

My flowers was delivered broken

While we do our very best to protect your flowers and plants on their journey to you, very occasionally they can have a bad trip. Please contact our customer service with photos of the flowers, and we will take care of this right away.